You should have a single center for customer inquiries coming from different channels and new customer registration processes.The quality of your CRM processes depends on the robustness of customer uniqueness.While institutions manage the same customer in a single record in different channels, the consumer should perceive a single institution in different channels.Multiple memberships, different profile pages, split data history, inability to use advantages such as discounts and bonuses as a whole create a tiring, confusing and unreliable image for the consumer.Draws.
In the future, it will negatively affect the sales potential.It will reduce campaign efficiency and reduce credibility.
With DerinCRM, a GSM verification-based, fast and secure inquiry flow is offered in the most basic sales and communication channels such as physical stores, e-commerce sites, mobile applications and call centers.Non-registered customers are quickly verified via OTP without causing any loss of time in the sale, and the sale continues uninterrupted.
With its proven performance in high-scale projects, instant query results are obtained.Segment information assigned to the relevant channel and customer benefits such as bonuses and coupons are also presented.
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